Privacy Policy Support Desk

1. Introduction

At Nexornova, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you use our Support Desk or related services (“Service”).

2. Data We Collect

• Account Data: Name, email, phone number, and credentials.
• Support Data: Ticket messages, attachments, screenshots, and related communication.
• Technical Data: We do not collect browser type or detailed device information. We only use session data to maintain secure login/logout status for the Support Dashboard.

3. How We Use Your Data

• To process and respond to support requests.
• To improve our products and services.
• To notify you about important service updates.
• To send occasional marketing or promotional emails (you can opt out anytime).
• To ensure system integrity, prevent abuse, and comply with legal obligations.

4. Cookies & Tracking

We use session cookies only to maintain secure login and logout functionality for the Support Dashboard. We do not use cookies for advertising or third-party tracking. You can disable cookies in your browser settings, but doing so may prevent you from logging in or using certain features.

5. Data Sharing & Disclosure

• We do not sell your personal information.
• We may share data with trusted vendors (e.g., cloud hosting or email services) under confidentiality agreements.
• We may disclose information if required by law or to protect Nexornova’s legal rights.

6. Data Security

We implement SSL encryption, restricted access, and periodic audits to protect your data. However, no system is completely secure, and you share data at your own risk.

7. Data Retention

We retain data only as long as necessary for the purposes described or as required by law. When no longer needed, data is securely deleted or anonymized.

8. Your Rights

• Request access, correction, or deletion of your personal data.
• Withdraw consent for specific data usage, where applicable.
• Contact support@nexornova.com to exercise your rights.

9. Third-Party Services

Our platform may link to third-party tools (e.g., payment gateways, analytics). Their privacy policies apply independently — please review them separately.

10. Children’s Privacy

This Service is not intended for children under 13. We do not knowingly collect data from minors. If such data is found, it will be deleted immediately.

11. Policy Updates

We may revise this Privacy Policy from time to time. The updated version will always be available on this page with the latest revision date.

12. Contact

For privacy inquiries, contact us:

Email: support@nexornova.com
Address: Nexornova Technologies Private Limited, 33/C, First Floor, Mathikonpalayam, Thiruppathur New Road, Dharmarpuri, Tamil Nadu, India - 636 701